I read Chris Pirillo’s recent post about the trouble he’s been having with canceling his Comcast service and remembered Andy’s post about the exact same problem a few months back and our commenter Thomas who said the same thing happened to him.
I remember the big blowup over the guy who recorded his frustrating attempt to cancel his AOL service and the ensuing changes at America Online. I wonder what it will take for Comcast to have a similar wake-up call.
{ 5 comments… read them below or add one }
Giovanni Gallucci 01.01.07 at 9:12 am
I’ve got a similar situation in the making regarding the Zune. I am podcasting (QuesoCompuesto.com) my customer support calls to Zune customer support while I try to get the product to work properly. Three calls so far with at least a fourth one on the way.
joecool 07.05.07 at 4:01 pm
Stopped using Comcast Cable 3 months ago, and am still getting billed by them. 3 months ago was when I turned in the equipment in person! My wife has spent more than 3 hours dealing with them over the phone. It is not over yet.
How happy are you with Comcast Service? Here is a poll: http://www.apopularitycontest.com/display_poll.php?ID=5551
Got Taken 09.24.07 at 2:36 pm
My husband went to the Comcat office located at 155 Century in Grand Rapids to pay our bill on Sat., 09.08.07. The teller swiped his card and said the system was down, but swiped it again. When it appeared to still be down, the teller gave my husband’s card to another teller, who swiped it again. The original teller said their system was down and my husband would have to go home and pay the bill online. When he returned home and told me what happened and asked me to pay the bill, I decided to check our bank account balance . . . just in case.
Comcast took out THREE payments of $124.42 each! We immediately called Comcast. They suggested he go to D&W store on Breton to talk to someone there. When he got there, an employee informed him they get Comcast customers there quite frequently. The only thing is they DON’T take Comcast payments.
That following Monday, we contacted Comcast first thing. Again, the run-around. No one could help us. Then two NSF charges were credited to our account.
The next day, I penned a letter logging in the details. I mailed it on Wed. and heard back from the area customer service rep located in Plymouth that following Mon.
As it turned out, Comcast took $124.42 twice from us and accrued $68 in NSF fees and out of “good faith,” offered a mere $50 off our next bill (not this bill because their billing cycle just missed us). When I questioned her, the area supervisor said “That’s what we agreed on.” In reality, what happened is she offered to “extend it” after I asked what Comcast would do to make up for this huge error. When I questioned her with my math facts - nine days without our money divided by the $50 (Yes, it took nine days to get our two $124.42 payments and two NSF fees back!)- we got a whopping $5 a day for our trouble. I informed the supervisor I would NOT thank her for restoring us (after nine days), and I would minimally thank her for the minimal “good faith” $50.
Comcast needs to get rid of the slogan: “it’s not complex, it’s Comcastic.” It truly is complex.
Customers, beware.
Cog 09.30.07 at 1:13 pm
Comcast is exposing user passwords, they currently have their secure connection down, say it will be 72-48hrs to repair. 9/30/07
They are giving instructions for users to use the unsecure login. They don’t seem to care they are doing this. A big concern to see how little they care about security.
MPeyton 08.25.08 at 2:03 pm
If anyone out there is reading this blog. I am doing a sociology paper on Comcast (Friend or Foe) vs The Dish. I would like to receive feedback as to whether or not you feel Comcast is only interested the company or is truly into its Customer Service. If you are or are not satisfied with the service, how long have you had either service and the same with those who have The Dish Service.