From the monthly archives:

May 2007

To give bibliophiles a look at the people behind their favorite contemporary works, publisher Simon & Schuster plans to launch a book channel on YouTube. The channel will feature two-minute clips of the CBS-owned publisher’s bestselling authors discussing their work and their lives as authors.

Their goal here is right on. The channel is an indirect way of giving users additional content that they find useful. But I think they should focus their distribution methods more broadly than just a YouTube channel. I’d like to see them host the videos on a blog of their own making, just as popular YouTube channel LonelyGirl15 ultimately did. Also, I’d like to see the series as a video podcast on iTunes, so that I can download it onto my iPhone and watch it on the bus.

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Using PHP to Randomly Generate Adsense Code for your Sidebar

by Teresa Valdez Klein on May 7, 2007

Entrepreneurial bloggers often rely on revenue from Google’s AdSense. But for some bloggers, embedding ads isn’t as simple as pasting a javascript into a sidebar file. When more than one person or company needs to get ad revenue from the same blog, things can get complicated.

One excellent solution is Harley Quinn’s Author AdSense plugin for WordPress. The plugin requires the user to embed a template tag within the Wordpress loop. For each post, the plugin randomly enters the AdSense code for the author of the post, or that of the blog’s owner in a pre-determined ratio.

The problem with this plugin is that its template tag relies upon being placed within the WordPress loop. So it’s impossible to place it in the sidebar, or any other location that does not have an author assigned to it.

If you have only two authors to display, a simple if/then statement will accomplish the same thing. Here’s how we recently did it on our blog CS Bloggers.

srand(time()); $random = (rand()%101); if($random <= 50){

Insert first Google AdSense script here.

} else {

Insert second Google Adsesnse script here.

}

Basically, this code asks PHP to generate a random number between 1 and 101. If the number is less than 50, it generates Adsense code for one of the two parties. If the number is greater than 50, it generates code for the other party.

If you would like to divide the revenues among three parties, it can be done as such:

srand(time()); $random = (rand()%101); if($random <= 33){

Insert first Google Adsense script here.

} else {

srand(time()); $random = (rand()%101); if($random <= 50){

Insert second Google Adsense script here

} else {

Insert third Google Adsense script here

}

}

This says select the first code 1/3 of the time, then divide the remaining two thirds up among the other two codes.

Similarly nested if/then statements can be used to divide up any number of codes, although at some point, the syntax might become a bit confusing.

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An excellent examination of authenticity and branding floated through my RSS reader this morning, courtesy of Fast Company. While there is no foolproof recipe for authenticity, they do a good job of breaking it down to four key elements, based on the histories of authentic, and not-so-authentic branding strategies.

As I read the article, I found myself thinking that each of these four key elements of authenticity — sense of place, point of view, serving a larger purpose, and integrity — could be well served by a business blog.

Here’s how:

  1. A sense of place. This isn’t true of all brands. I don’t think anyone really cares where Jack from the Jack in the Box commercials lives. But for some brands, a link to heritage or culture is integral to the coveted sense of authenticity. The problem is that in many cases, the sense of place is nothing but smoke and mirrors, done with varying degrees of aptitude. And as we all know, smoke and mirrors does not translate well to the blogosphere.

    That said, if a brand truly does trace its origins back to a place, a blog can help bring that place — and the brand itself — alive for people the world over. For example, Plymouth Gin which sponsored our speaker dinner after last year’s conference, would benefit from just such a strategy. It lays authentic claim to Plymouth England, where the gin has been made since 1793.

  2. A strong point of view, fits in brilliantly with the goal of a blog. Fast Company uses Martha Stewart as an example of a brand that comes across as authentic because of the presence and distinct point of view of its leading lady. Martha’s recipes “stand in the face of a world where food is mass-produced and preparation for the average dinner is measured by the number of minutes it takes to microwave the thing.”

    If point of view is the secret sauce that makes a brand tick, then blogging is an organic extension of that brand. After all, what better way to express a point of view than a daily stream of posts written from that perspective? Wells Fargo does this brilliantly with it’s “Guided by History” blog, whose writers integrate the historical with the present by telling stories from their own lives. It has nothing to do with banking, yet it extends the Wells Fargo brand perfectly.

  3. Serving a larger purpose. According to FC, brands that fall into this category include Google, which stands for progress with a “do no evil” attitude and Whole Foods, which stands for a gourmet, organic lifestyle. Both are about more than just making money.

    If your goal for your brand is to explain the larger context in which your company makes the world a better place, then a blog can accomplish this. Just look at how General Electric has expanded its vision of innovation with its Global Research Blog. Recent topics include everything from statistical modeling and the HIV epidemic to what GE is doing with thermal science.

  4. Integrity McDonald’s used to take a defensive approach to its image as a destroyer of the environment. It even went so far as to sue Julia Hailes the author of a book about green living because she implicated them in the destruction of the rainforest.

    But McDonald’s realized quickly that if the brand said one thing while the company did another, people would no longer trust them. Today, Ms. Hailes’ criticisms are openly welcomed at McDonald’s corporate events. The company has extended this growing sense of environmental and social responsibility with its corporate social responsibility blog, where the brand’s integrity is put on full display.

Authenticity has growing cachet in marketing, and so should blogging. Because the single best way to seem authentic is to be authentic. Why fake it when you can do the real thing?

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The article Pitfalls Ahead for Social Networks? quotes Mark Jung, former chief operating officer at Fox Interactive (emphasis mine:)

At Fox, Jung was responsible for several Internet properties, including what became the wildly successful MySpace. For all the growth in user generated pages, Jung isn’t sure they’ll be sufficiently monetized. He said publishers haven’t quite figured out how to capitalize on the passion of bloggers and other user-generated content sites. “There’s an assumption that the user publisher “thinks like a large publisher and is after profit,” said Jung. “In general, they don’t. It’s not always about money, but ego, personal fame and having an individual voice, not cash flow.”

Align that with today’s Wall Street Journal article World According to Buffett where reporter Karen Richardson discusses how the Sage from Omaha feels about newspapers as a business (emphasis mine:)

Mr. Buffett blamed the decline of sales and circulation in the newspaper industry on technological and cultural changes, and not on the dual-class shareholder structure of some major media companies. “The truth is, the world has changed in a significant way,” Mr. Buffett told shareholders at the annual meeting. “I think Rupert [Murdoch] would even acknowledge that some part of his interest in The Wall Street Journal is noneconomic,” said Mr. Buffett. He said Dow Jones has a high noneconomic value, “second only to the New York Times,” which includes prestige and notoriety, for example, and he suggested other bidders could emerge for the company. “The last chapter is not necessarily written on that,” he said.

True most bloggers are posting for noneconomic reasons, but many have discovered that they can earn a living from their efforts. At our next event, we’ll have sessions focusing on advertising, affiliate programs, and other revenue-generating options for bloggers.

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In case you hadn’t noticed, I’m a big believer in Facebook. I think it’s an awesome social network. I use it to communicate with my friends more than I use traditional e-mail.

One of the coolest features of Facebook is the one that allows you to share content with your friends. You can simply post an interesting article on your profile, or you can push, or “spit” it to friends who might find it interesting.

picture-1.pngWhen Facebook sucks in outside content, it grabs images that are associated with the content in question. Sometimes, the image grabber sucks in an ad rather than a news image. (See the image at left for an illustration).

I wonder whether Ford paid CNet an additional premium to make sure that their ad was sucked into Facebook, or if they just got lucky. Will ad placements like this eventually garner additional revenues for content providers? And what about the distribution mechanism? Might companies pay social networks with sharing features a premium to ensure that their ads (tagged with an ID code) are sucked in with shared content?

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Guidelines for Open Source Participation in Business

by Teresa Valdez Klein on May 3, 2007

Companies often seek to share their success and reduce tax liability by giving to or establishing charities. In addition to being good for the world, this well-established practice has a significant public relations upside.

Another permutation of this phenomenon is participation in open source communities. One of the real upsides of open source technology is flexibility. Businesses can get under the hood and make changes that advance their own interests. In some cases, companies make significant improvements in the technology itself.

Conventional wisdom would suggest that sharing these improvements would be to the company’s detriment. Why give competitors the keys to the proverbial kingdom? But in some cases, the upsides of community involvement far outweigh the potential boon to the competition.

As Jon Udell wrote a couple of years ago:

Nurturing the open source commons isn’t something you do for altruistic reasons. Enlightened self-interest is the real motivation. Like the Internet itself, the modern enterprise now relies on the fruits of the most successful open source projects. But the commoditization of operating systems, compilers, and servers only scratches the surface of what’s possible. All sorts of infrastructure software can benefit from the open source model. Business software, not all of which is necessarily proprietary, is ripe for commoditization too.

To advance these agendas, developers will have to learn to be good open source citizens. Yes, they’ll sometimes make errors in judgment, and they won’t always achieve the desired outcomes. But on the world stage, both failures and successes can loom larger than in the corporate cubicle. Developers who plug into the reputation-driven meritocracy of open source — while advancing the goals of your business — are a force to be reckoned with.

So how can companies determine whether they can benefit from sharing their modifications to an open source technology? Here are my rules of thumb:

  • Is the project compatible with the main community’s efforts?
  • Do your modifications make the software vastly more efficient, flexible or understandable?
  • Are your modifications more than a simple customization for a particular internal need?
  • Does your company want to recruit more talented geeks?
  • Would this contribution benefit the community at large more than it would benefit your competition?

If you answered yes to all the above questions, chances are that your developments are worth sharing with the world. If you need an example of how this works, just look at Facebook’s involvement with the PHP community.

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Be Prepared for Bloggers to Hate Stuff You Send to Them

by Teresa Valdez Klein on May 2, 2007

Gizmodo’s Matt Buchanan has a scathing review of some eye drops he was sent from Rohto.

The drops are supposed to soothe away the strain of staring at a computer monitor all day long. Buchanan’s review: “Sweet Christ, I’m Blind!”

If you send your product to a blogger — like the rep from Rohto did — you have to be prepared for the blogger to hate it. It’s entirely possible that Rohto took that into account. It’s also entirely possible that Buchanan has sensitive eyes. We don’t know.

What we do know is that everyone likes different stuff, and some bloggers may not be as thrilled with your product as you are. And they may say so publicly. Companies that want to engage with the blogosphere need to be prepared to get criticized.

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A Million Blogs in WordPress — Open Source Rules!

by Teresa Valdez Klein on May 2, 2007

The Blog Herald has a giant mega post about all things WordPress.

In all honesty, I haven’t had time to digest it all, but hooray for great open source software.

Incidentally, open-source software is going to be a topic at our conference this September. I’m working on editorial development right now, so if anyone has ideas for what you’d like to see covered. Here’s the place to comment.

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In a time when people are leaving newspapers for the Web media mogul Rupert Murdoch has made a $5 billion bid for Dow Jones — parent company of the Wall Street Journal. That’s 67% above market value!

The Journal’s own Stephanie Kang writes that Murdoch’s interest in the Journal is primarily about online content. In a recent interview, Murdock touted the unique value of financial journalism: “You can charge for it,” he said simply.

Murdoch has long said that newspapers need to adapt to the Web. If the family-run Dow Jones accepts his friendly bid, he’ll be in a unique position to lead the way.

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The United States Army has instituted regulations requiring that a commanding officer approve all posts to personal blogs.

The concern is that non-classified information might leak out to enemy intelligence through seemingly harmless blog posts. And commanding officers who don’t want to take unnecessary career risks or spend additional time vetting blog posts may simply ban the practice outright.

In a statement to Wired, retired paratrooper Matthew Burden of The Blog of War anthology said, “This is the final nail in the coffin for combat blogging. No more military bloggers writing about their experiences in the combat zone. This is the best PR the military has — it’s most honest voice out of the war zone. And it’s being silenced.”

If ever there was an organization in need of a world-class enterprise blogging platform, the United States Army — the whole military, for that matter — is it. Rather than putting the burden of supervision directly on overworked, stressed out and ill-prepared commanding officers, why not have a group back home that screens blog posts as they come in?

The vast majority of information that is posted on military blogs is utterly harmless, and silencing the voices of soldiers abroad and at home is ill-advised. It seems that the military is throwing the baby out with the bathwater when all they need is a good platform.

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One of the most important aspects of any business venture is measuring how well your efforts are meeting your goals. Blogging is no different. With syndicated feeds, the standard methods of reading visitors and impressions goes out the window–how can you determine your actual audience size? In this session you’ll learn:

  • Buzz measurement tools
  • Do “hits” matter anymore?
  • Measuring inbound links
  • Using statistics programs made especially for blogging
  • Using feedburner stats
  • Blogroll links, Pagerank, and combination measurement systems
  • Emerging measurement services

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Corporate Blogging Policies

by Teresa Valdez Klein on May 1, 2007

Before you flip the switch and encourage employees to blog about the business, it’s critical that you set the stage for responsible posting. Your employees need to be aware of potential “land mine” issues that you don’t want them to write about. It’s also critical that you resolve any issues about ownership of the content your employees generate on company time. Finally, your blog readers need to know where you stand on profanity in the comments, commercial postings, and other issues.

This panel of experts will cover the most critical internal and external policy areas, and how to deal with them:

  • Integrating blogs and confidentiality agreements
  • Accuracy mandates
  • Do disclaimers help?
  • Reconciling personal opinions against implied corporate representation
  • Competitor linking and dialog—how open do you want to be?
  • Screening and editing posts.
  • Developing a respectful and transparent comment policy

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Just did a Google News search and discovered that the long-time issue of duplicate items appearing in the results (sometimes dozens of times…) has apparently been resolved. See below — the ability to “sort by date with duplicates included” is now optional! My few tests show an average reduction of 50% in results sets. Google Reader users like Scoble can now peruse more results with less tapping of the keyboard.

Google News Deduped

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Engaging with Bloggers: Working the Blogosphere

by Teresa Valdez Klein on May 1, 2007

Of all the professionals impacted by the emergence of social media, business communicators have seen the most changes. Information embargoes and top-down, command and control messaging aren’t as useful as they used to be. How can business communicators embrace transparency and customer participation while supporting the needs of companies?

In this session, you’ll learn:

  • How to work with bloggers to make your message heard
  • Prioritizing which bloggers to work with
  • Responding to customer’s concerns in the blogosphere
  • The power of linking to your critics
  • Letting go of spin
  • What the legal department doesn’t know about saying “sorry!”

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Watch Our Conference Develop!

by Teresa Valdez Klein on May 1, 2007

We’ve taken our Sessions page live, and we’re working to populate it with conference sessions.

We’re in the process of developing a plugin that will place the sessions in the schedule grid, but for now, you can see them as blog posts. And because they’re blog posts, they have comments. So please, please give us lots of feedback.

And if you’re interested in being updated when we add sessions, you can subscribe to our sessions RSS feed. :-D

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A recent Wall Street Journal Report covered how much blogs bring to the table when it comes to search engine optimization. In fact, you can accomplish most of what they recommend with a well put-together business blog.

In this session, you’ll learn:

  • Why blogs beat regular Web sites
  • Which blog platforms have an edge
  • How to craft post titles with keywords in mind
  • Why your URLs, permalink structure and post slugs matter
  • Categorization and tagging techniques
  • Plugins that add value to SEO efforts
  • Tools for researching what people are searching for
  • Optimal layout and feature considerations

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PR Squared’s Todd Deffren Defren (sorry, Todd!) has a great interview with Michael Raynor author of The Strategy Paradox.

The basic thesis of the book, from what I gather without having read it (yet!) is that many business people believe that they future is mostly foreseeable. Yet, something unexpected always comes up. Sometimes, the unexpected sinks a company. So businesses need to create flexible future plans that can accommodate unexpected changes in technology, markets, best practices, etc.

I particularly liked Raynor’s answer to Deffren’s question about transparency and social media as it relates to unforeseen change and strategic planning:

What role has the transparency of social media played in helping companies better predict the relevant future more accurately to business climate changes?

Social Media causes more uncertainty; it actually can hinder a company’s ability to predict and plan. There are far more avenues for gathering information but, too much data can be bad.

Importantly, Social Media not only provides more data but also becomes a component in and of itself – for example, the WSJ recently recounted the media war that played out when a wanna-be whistleblower within the company raised a stink about a large-scale IT project. Because examples like these will likely happen more often, it creates a new source of uncertainty and change - at a rate that no large company could accelerate to meet (especially if they are doing things that are big and complex)!

Scenario-based planning allows you to tackle what could go wrong without being accurate about what will go wrong. Social Media needs to be considered for both its benefits and dangers.

The mythology of strategy is that it is all about vision, commitment, dogged determination – these are virtues if you survive, but if you fail they could just as easily be reconsidered as wrong-headed obstinacy. Social Media has a way of highlighting our qualities, for good or ill.

Link to WSJ article mine.

Basically, my takeaway here is that businesses need to stay on their toes and cover their bases when it comes to social media. Even if you’re not engaging directly with social media, its existence increases the likelihood of an unforeseen problem in need of a solution. If social media doesn’t play a role in your strategic planning, you are acting as though you can predict a future in which rapidly changing technologies do not affect your business.

And that would be a bad delusion to hold onto.

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